Analog Line Call Recording – Xtend Voice Logger
Xtend Voice Logger for Analog Lines is a multi-line passive voice recording device that can be used to record telephone conversations occurring on analog trunks and extensions. The Analog Line voice logger is capable of logging call details including the Caller Id, Trunk Name, Ring Duration, Call Duration, Call Start Time & End Time, Call Type (Incoming/Outgoing), Call Status (Failed/Missed/Connected), Board Serial No. & Channel, Recording Format (Compressed/Default) and the actual recorded audio of the telephone conversation. The logger is capable of monitoring and recording trunk-side and extension-side analog lines. Devices come in 1/2/4/8/12/16 port configurations for DX and 2/4/8 port for the LX model.
Digital Extension Call Recording – Xtend Voice Logger
Digital Extension Voice Logger implements voice recording using a specialised hardware voice logging cards that plugs into the PCI expansion slot of the computer system. The Voice Logger supports digital PBX extensions and requires a powerful computer system to log the number of extension lines. It should be noted that the Voice Logger installed computer system should support full length PCI cards for the purpose of voice logging.
The Digital Extension implements a user-friendly browser interface that displays complete call details like caller/called id, date, time, duration, status etc. The GUI comprises of an advanced audio player that allows the user to select, play and analyse the audio file. The audio file can be compressed to multiple wave formats like GSM/MP3/PCM.
Digital Trunk (Single ISDN PRI) – Xtend Voice Logger
Xtend Voice Logger for ISDN PRI is a USB based cascadable, easy to install, multi-line voice recording solution that can be used to record telephone calls on ISDN PRI Digital Trunk lines. The built-in tap splitter eliminates the need for complex cabling and the USB powered external unit enables a quick and easy voice logger installation. All 30 telephone channels of the PRI can be recorded in stereo or mono audio formats. Xtend Voice Logger logs complete call details including Caller ID, Called ID, call duration, time of call, time to pickup and the both-sides audio of the telephone conversation. Quick connection to the ISDN PRI line and EPABX along with the plug and play USB connectivity completely eliminates the requirement to open up the computer cabinet and insert PCI / PCIe Cards.
The product is fully cascadable and it is possible to mix and match Xtend Voice Logger for ISDN PRI Lines together with Xtend Voice Logger for Analog, Digital Extension and VoIP Lines. The software will present a unified browser interface for accessing all connected devices. Unique features present in the product include stereo recording of ISDN PRI line, client popup software that enables call information to pop up on any agent PC, integration capability with any CRM software, integration of call records with PBX SMDR output (optional), remote audio live snoop capability and a browser-based user interface that enables remote access from any PC on the network.
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